FROM PROBLEMS
TO PROGRESS
OutcomesBridge is DEJ’s data-driven framework that maps how organizations solve real problems and achieve meaningful outcomes—by uncovering the technology developments, strategies, and practices that drive results.
It’s not about fitting tools into categories. It’s about understanding what works—and why.
OutcomesBridge
A New Way to Connect the Dots
Traditional evaluations start with technologies.
OutcomesBridge starts with outcomes—and works backward to the innovations, capabilities, and decisions that enable them.
Through DEJ’s structured, research-backed approach, it helps organizations:
• Identify the root causes of key challenges
• Understand which capabilities drive performance
• Align decisions with tangible business outcomes
The
OutcomesBridge Methodology
Organized into five interconnected layers, OutcomesBridge breaks down the path to success:
1. User Requirements
What are organizations trying to accomplish or improve?
2. Challenges
What’s getting in the way?
3. Technology Capabilities
What innovations or functions are enabling progress?
4. Operational Improvements
What’s changing on the ground—efficiency, accuracy, speed?
5. Business Outcomes
What strategic value is being delivered—customer experience, cost reduction, revenue impact?
This methodology allows users to trace the chain of progress—from outcome to capability to technology development—without relying on outdated category models.
More Than Just Tools
OutcomesBridge goes beyond
product features to include:
• Organizational attributes
(e.g., team structures, skills)
• Strategic initiatives
(e.g., automation maturity, observability models)
• Process frameworks
(e.g., incident response, product delivery)
It reflects how progress actually happens—through people, processes, and platforms.
Two Key Outputs
1. DEJ OutcomesBridge Report
A vendor-agnostic, outcome-specific publication based on DEJ’s proprietary methodology.
• Built for decision-makers seeking unbiased, research-backed insights
• Powered by thousands of data points from organizations solving similar challenges
• Focused on a single business outcome—such as reducing MTTR or improving customer experience
• Provides clear guidance on which capabilities, practices, and innovations are driving measurable results
This is DEJ’s signature vehicle for outcome-first intelligence—grounded in research, free from vendor influence.
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2. OutcomesBridge Elevate (OBE)
A vendor-specific evaluation using the same methodology—but in reverse.
• Starts with a vendor’s technology and connects it to outcomes
• Highlights real-world business impact, not just features or positioning
• Designed as a market-ready asset for sales, marketing, and storytelling
• Built for vendors that don’t fit neatly into legacy analyst reports
Both are powered by the same
OutcomesBridge framework— one fuels strategic decisions, the other fuels market visibility.
Embedded Across All DEJ Research
OutcomesBridge powers:
• All of DEJ’s vendor evaluations and outcome coverage
• Signature research including COREscape, ImpactBench, and vendor briefings
• Strategic content that connects user needs to technology developments
It’s not just a framework.
It’s the engine of a new model for technology evaluation—built on outcomes, not opinions.